Privacy policy

For us in The Highloft, protection of the Personal Data of our clients and also the respect of the privacy of individuals online is a commitment that goes without saying. We take all necessary organizing and technical measures required to ensure the security, availability and validity of our users and clients data.

It is very important for us that this strong commitment is made clear to all of our clients and users of our services. For that, we have created the present “Data Protection and Privacy Statement” describing and explaining what type of personal data we are collecting, how we are managing them and where they may be used.

The Highloft renders visual communication services, with the point of focus being branding, design, digital applications and research & communication as well. The present statement refers to all of the services that we are rendering.

Personal data collected:

The Highloft collects and processes data exclusively for its legal and proper operation and in order to offer to its clients and online users the best possible experience. Some of these data are directly provided by our clients within the frameworks of our agreed collaboration. Some data are indirectly recorded through visiting our website. Thus, data are recorded when technologies such as cookies are used or reports on bugs or usage statistical data are received from software products for the diagnosis of problems or for their improvement. In any case of collection or share of data, the user should give first his/her clear and explicit acceptance using a suitable user interface.

Among the data that we are collecting the following may be included:

Data about you

This includes your name, address, telephone number and e-mail address. If you are a business client, we shall also collect information about your company or your organization. We shall ask as well copies of your identity cards and your personal numbers, like your Tax Identification Number or pertinent identifying details.

Transaction History

Apart from the personal data that are at The Highloft’s disposal about our clients, we are also maintaining a file about the history of transactions and orders.

Communication History

We are keeping track of the periods during which you have contacted The Highloft including telephone registers, e-mails, or in any other way that you may have contacted us.

Visits to the Webpage and Use of the Application

If you visit the The Highloft webpage, we shall also collect the IP address used.

Data about Troubleshooting and Assistance

When clients contact The Highloft for problems they are facing and for them to be resolved, we are gathering data about the clients and also more details about this event. Among the data in question, contact or authentication details, the content of our discussions and other communications with The Highloft, and also data regarding the offered services are included.

Cookies and Similar Technologies

The Highloft uses cookies (small text files transfered to your device) and similar technologies and services that use the IP address for the provision of its websites and they also allow for the execution of the site's basic operations, its sound function and the best experience for its visitors. Cookies allow us, among other things, to store your preferences and settings, they allow you to log-in, they provide interest-based advertisements, they offer notifications, contribute to fighting frauds and at the same time they analyze the performance of our websites and our electronic services. For all aforementioned, we also use services like Google Analytics.

In order for you to control cookies there is available for you a great range of tools; web warning signs and other similar technologies such as browsing controls to block and delete cookies and controls from some third-party analysis services for exemption from the collection of data through warning web signs and similar technologies. Your browser and other options may affect your experience with our products.

Personal Data Use

The Highloft uses the data collected exclusively for the following reasons:

1. To conduct its business activities and to provide (including improvement and customization) its products and services.
2. To communicate with clients, including sending advertising material via e-mails or telephone contact (commercial promotion, offers, etc.).

We do not share the data that we collect to third legal entities or individuals unless after the client’s consent for the completion of any transaction or for the provision of any service; for example, we shall share payment details with banks and other payment processing bodies or bodies providing financial services and to prevent frauds and to minimize financial risk.

Finally, we may access, transfer, reveal and maintain personal data when we believe bona fide that such a thing is necessary for the following reasons:

1. to conform to the legislation in force or to respond to a valid legal procedure that may be initiated by police authority or other government services;
2. to perform and maintain the security of products and services that we offer, including to prevent and/or block an attack to our IT systems or networks and/or to protect the rights or the ownership of The Highloft.

Personal Data Treatment Term

We shall store and process our clients’ and/or our services users’ data exclusively as permitted by law and/or under the explicit consent of users only for the required period, for the goals of treatment (as defined above) to be fulfilled or until the user disagrees with the use of Personal Data by The Highloft or until withdrawing his/her consent. Nevertheless, whenever required by law, The Highloft shall maintain Personal Data for longer or whenever Personal Data are requested for The Highloft to claim or defend itself against any legal claims.

Place of Data Processing

The Highloft headquarters and branch are located in Greece, therefore, all processing that takes place in our premises are located within the Greek territory. In particular, our address is: 11, Mykalis str. 10435 Kerameikos, Athens.

Personal Data Access and Control Method

The users of the products and the services provided by The Highloft may at any time require information with regards to their Personal Data and they may also request for them to be corrected or deleted. Of course, if a user’s data are deleted, then The Highloft shall not be able to keep rendering to this user its services for which it is necessary to use such data.

If The Highloft uses personal data in accordance with the user's consent or in order to sign a contract with the user, he/she may ask for a copy of his/her personal data.

Finally, users may ask The Highloft to limit any processing of their Personal Data in the cases as below:

1. Personal Data that The Highloft keeps are wrong;
2. There are no legal grounds on which The Highloft could process these Personal Data and the user requests their processing to be limited;

For any necessary request or clarification, users can contact the agency using the following email address, indicating the information or the processing activities of their request, the format in which the wish to have their info and whether Personal Data are to be sent to them or to another recipient. Any request shall be carefully examined and we shall discuss with the user in order to respond to it in the best possible way.

Contact Information

Data Controller is The Highloft Ltd., 11, Mykalis str. Kerameikos. Tel. +30 210 3425019 e-mail: hello@thehighloft.com. Pursuant GDPR, the company is not obliged to appoint Data Protection Officer.

Amendments in the Present Policy

The Highloft may amend this present Personal Data Protection Statement in order to respond every time to the applicable personal data protection practices. When we amend the present statement, we shall also update the “update date” at the bottom hereof. We are encouraging you to periodically study the present Personal Data Protection Statement in order to stay informed on the way that The Highloft protects your data.

Question on the Policy and its Application

The Highloft is engaged to protect your online personal data. If you have any queries or comments regarding the management of your personal data by us, please contact us using the address and the details mentioned above, in the Contact Information section. You may also use this address to communicate to us any concerns you may have with regards to the conformity to the present Personal Data Protection and Privacy Statement.

In this website, the terms "we", "us" and "our" mean The Highloft.